Swim sessions offered: 6
Recommended attendance: not applicable
Pymble parents: $85.00 per month
Non-Pymble parents: $95.00 per month
Payment terms and conditions
- Swimming lessons and Squads are paid for on a monthly basis. All Payments for Learn to Swim and Squads are due on the first business day of the month, by direct debit with either a credit card or bank account.
- The monthly fee will be reduced for lessons missed due to the facility being closed for public holidays. The facility will be completely closed to all programs on all Public Holidays.
- Failure to provide a working credit card within 3 days after due date will result in a $10 handling fee per swimmer for each declined payment transaction. Please be aware that your account must be paid in full prior to your next lesson. Please note the 7 day cancellation policy prior to the end of the month. See Policies and Procedures for further details.
- There will be a $5 replacement fee for any lost membership band. Swimming Caps and Goggles can be purchased from our Learn to Swim Reception Desk. Please see customer service staff for pricing information and product choice.
All squad bookings act as a perpetual booking.
Your booking will automatically roll over from month to month unless you notify us otherwise in writing. Please refer to the cancellation policy.
The minimum enrolment period is one month. Once your booking is made, it is not possible to cancel for that calendar month.
Students are placed into squads based on their skill-based ability.
In order to withdraw from your squads, we require written notice seven days prior to the end of the month that you wish to cease your bookings. A request for withdrawal inside of these seven days will not be approved.
In order to notify us of your intent to withdraw from your squad booking, please fill out a withdrawal form at the front desk. This will ensure that your request is met promptly, and that you are not charged on the following monthly debit run.
You will be charged via direct debit on the ﬁrst business day of every month, for the month in advance. The ﬁrst direct debit for squads will be processed on the first business day in May.
Your debit amount is the same each month regardless of the number of sessions you attend. If you have any questions regarding payment, please do not hesitate to contact our administration team.
If a scheduled direct debit payment is rejected for any reason, a fee of $10.00 will be charged for each failed direct debit payment.
Refunds will only be issued in extenuating circumstances. Any requests for a refund must be applied for in writing and addressed to the Aquatic Centre Manager, Mr Ben Lehnen.
Any request for Family Credits will only be considered if there is an illness or injury that will affect the swimmers attendance for more than 4 weeks. In this instance a medical certificate must be received.
Faecal Response Policy
In the case of Faecal matter being reported within the pool, we are required by law, to immediately close the pool, while we remove the faecal matter and treat the pool chemically.
This will ensure the spread of infectious disease is not possible. In this case, we will need to cancel lessons.
On enrolment into our Squad swimming program, all registered children and adults will receive a wristband. This wristband will link to our computer software program to communicate that you are an active member in our program, allow us to see medical and contact information and manage your booking. Please ensure that each time you and your children come to their Squad lesson that this wrist band is used to scan themselves into their class prior to the commencement of the class.
If a wristband is lost, a $10 fee will be charged for a new wristband.
Change Room Usage
Parents and children 5 years of age and over must use the locker room of their own sex.
Poolside Behavior and Safety
Please be respectful of all other families by making sure your children, whether in lessons or not, are being supervised at all times. A parent or caretaker must check each child in and is responsible for their safety and good behavior unless that child is in the water with their designated coach.
All Aquatic program users must wear a swimming cap in the pool at all times. Swimming caps are available for purchase at our front reception desk.
Children are not to use pool outside of their scheduled lesson times.
Pymble Swimming may occasionally take photos of your child during lesson times. These photos may be used on our website, social media or for promotional purposes. If you do NOT want photos taken of your child, please be sure to notify us.