{"id":49,"date":"2022-06-23T13:59:53","date_gmt":"2022-06-23T03:59:53","guid":{"rendered":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/about-us\/policies\/"},"modified":"2026-01-12T09:16:04","modified_gmt":"2026-01-11T22:16:04","slug":"policies","status":"publish","type":"page","link":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/about-us\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a7974\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a7974\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a7974\">\n\t\t\t\tEnrolment policy &#8211; Learn to Swim\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a7974\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a7974\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li>Learn to Swim classes operate as a monthly block and lessons are charged on a pro rata basis. <\/li>\n\n\n\n<li>You will only be charged for the number of lessons available in that month.<\/li>\n\n\n\n<li>Enrolments are possible after commencement of the month but are dependent on availability.<\/li>\n\n\n\n<li>You can only book one week in advance of the lesson start date.<\/li>\n\n\n\n<li>You must complete the enrolment form.<\/li>\n\n\n\n<li>You must make an initial pro rata payment for the initial booking to confirm your lesson.<\/li>\n\n\n\n<li>You must provide direct debit details for fees to be paid from Bank Account or Credit card.<\/li>\n\n\n\n<li>Students will be placed in classes according to their ability.<\/li>\n\n\n\n<li>All new students over the age of 3 must undergo an assessment prior to enrolment.<\/li>\n\n\n\n<li>If you have not attended lessons for 6 months or more we will require you to be assessed before re-enrolment.<\/li>\n<\/ul>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a921a\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a921a\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a921a\">\n\t\t\t\tConditions of Entry\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a921a\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a921a\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-content\/uploads\/sites\/6\/2022\/11\/Sport_Swimming_Conditions-of-Entry-screen-4522_09_22-1v1.jpg\" target=\"_blank\" rel=\"noreferrer noopener\">CONDITIONS OF ENTRY<\/a><\/div>\n<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a9400\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a9400\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a9400\">\n\t\t\t\tClass cancellation policy\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a9400\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a9400\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li>To withdraw from lessons, Pymble Swimming require written notice 7 days prior to the end of the month.<\/li>\n\n\n\n<li>Swimming fees are paid monthly in advance and are not refundable. <\/li>\n\n\n\n<li>A cancellation request form must be submitted no later than the 21st of any month, to take effect the following month. <\/li>\n\n\n\n<li>Request submitted after the 21st of the current month may not be processed due to the commencement of next billing cycle. <\/li>\n\n\n\n<li>Any outstanding fees are required to be settled prior to cancellation being finalised. A re-assessment may be required should you wish to re-enrol a student back into the Program.<\/li>\n<\/ul>\n\n\n\n<p>To cancel your child\u2019s lessons please complete the following form<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdJ2snIKWgd_c9KHMfdoaoSf5v2Jc3gryfQEu-g_V06XPGmqg\/viewform\" target=\"_blank\" rel=\"noreferrer noopener\">CANCELLATION FORM<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>A request for withdrawal inside of these 7 days may not be approved.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a9505\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a9505\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a9505\">\n\t\t\t\tRefund and family credit policy\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a9505\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a9505\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>Refunds are generally not given under any circumstances.<\/p>\n\n\n\n<p>Family credits maybe be considered by the Aquatic and Fitness centre manager for extenuating circumstances. These requests must be submitted in writing for consideration but are not guaranteed.<\/p>\n\n\n\n<p>If the pool is required to have an unplanned closure due to maintenance or as per Public Health guidelines, then a family credit maybe issued but only after approval from the Aquatic and Fitness centre manager.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a960d\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a960d\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a960d\">\n\t\t\t\tFaecal response policy \n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a960d\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a960d\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>In the case of faecal matter being reported within the pool, we are required by law, to immediately close the pool, while we remove the faecal matter and treat the pool chemically. <\/p>\n\n\n\n<p>This process may take up to 2 hours. This ensures the spread of infectious disease is not possible. <\/p>\n\n\n\n<p>While the pool is closed for cleaning we will need to cancel lessons.<\/p>\n\n\n\n<p>Where we can, we will schedule a make-up lesson for those people who have been affected by the pool closure or offer a one (1) lesson family credit.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a96f6\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a96f6\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a96f6\">\n\t\t\t\tSwim nappies\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a96f6\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a96f6\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>All children who are under the age of 3 or any child not fully toilet trained are required to wear both a disposable aqua nappy and a waterproof, reusable nappy over the top.<\/p>\n\n\n\n<p>With cases of Cryptosporidiosis being reported by NSW Health at other pools, we need to ensure we are keeping each other safe by following our Nappy Policy.<\/p>\n\n\n\n<p>When buying a reuseable nappy please ensure it is tight fitting around the legs and waist to avoid any leaks into the water. If you are unsure of what to purchase, please speak to our customer service team for assistance. <\/p>\n\n\n\n<p>There are no exceptions to this requirement and children should not enter the water unless this policy is adhered to.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a97bc\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a97bc\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a97bc\">\n\t\t\t\tChange room usage\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a97bc\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a97bc\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>Parents and children 5 years and over must use the change room of their own sex.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a9890\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a9890\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a9890\">\n\t\t\t\tBaby change tables\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a9890\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a9890\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>All babies must be changed on the baby change tables provided in both the male and female change rooms. <\/p>\n\n\n\n<p>This ensures cleanliness and a healthy aquatic environment.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a9968\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a9968\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a9968\">\n\t\t\t\tCommunication with swimming instructors\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a9968\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a9968\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>To ensure the quality of our program is not compromised, please refrain from talking to your child\u2019s instructor before, during or after their lesson as this will impact the lessons of all the other children in the program. <\/p>\n\n\n\n<p>Our Pool Deck Supervisor who will be on the pool deck during Learn to Swim hours is always happy to talk. <\/p>\n\n\n\n<p>Any specific details that need to be discussed with your child\u2019s teacher, can be done through the Deck Supervisor.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a9a3a\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a9a3a\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a9a3a\">\n\t\t\t\tPoolside behaviour and safety &#8211; Learn to Swim\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a9a3a\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a9a3a\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>Please be respectful of all other families by making sure your children, whether in lessons or not, are always supervised. &nbsp;<\/p>\n\n\n\n<p>A parent or carer must remain within reach and eyesight of your child. <\/p>\n\n\n\n<p>Please do not leave your child alone before or after lessons. We encourage you to help our team manage safety at all times.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8a9b09\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8a9b09\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8a9b09\">\n\t\t\t\tEntering the water at the start of your class\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8a9b09\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8a9b09\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>Please do not allow or encourage your child to enter the pool until their Instructor directs them to. <\/p>\n\n\n\n<p>This is one of the important safety messages that we enforce in our program, to ensure that children learn respect for the water, and are always only entering the water on direction of a responsible adult.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8aa897\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8aa897\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8aa897\">\n\t\t\t\tClass changes \n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8aa897\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8aa897\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>There may be times where class and\/or Instructor changes need to be made. Pymble Swimming reserve the right to alter class times and instructors if the need arises.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8aa99e\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8aa99e\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8aa99e\">\n\t\t\t\tSwimming caps\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8aa99e\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8aa99e\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>All aquatic program users must always wear a swimming cap in the pool. <\/p>\n\n\n\n<p>Swimming caps are available for purchase at our front reception desk.<\/p>\n\n\n\n<p>Swimming caps keep swimmers hair out of the way whilst learning to swim and ensures cleaner water for all.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8aaa69\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8aaa69\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8aaa69\">\n\t\t\t\tSwimming goggles\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8aaa69\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8aaa69\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>Whilst goggle are not compulsory, they are recommended from 12 months of age and up.<\/p>\n\n\n\n<p>Due to health requirements, we no longer lend out temporary caps or goggles.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8aab28\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8aab28\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8aab28\">\n\t\t\t\tPool use outside lesson times\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8aab28\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8aab28\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>Children are not to use pool outside of their scheduled lesson times.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"accordion \">\n\t<div class=\"accordion-item\">\n\t\t<h2 class=\"accordion-header\" id=\"accordionHeading6a13caf8aabde\">\n\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordioncollapse6a13caf8aabde\" aria-expanded=\"false\" aria-controls=\"accordioncollapse6a13caf8aabde\">\n\t\t\t\tPhotos and recording devices\n\t\t\t<\/button>\n\t\t<\/h2>\n\t\t<div id=\"accordioncollapse6a13caf8aabde\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordionHeading6a13caf8aabde\" data-bs-parent=\"#app\">\n\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\n\n<p>No recording devices may be used by families anywhere in the Aquatic Centre.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":546,"parent":7,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-49","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/pages\/49","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/comments?post=49"}],"version-history":[{"count":23,"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/pages\/49\/revisions"}],"predecessor-version":[{"id":1664,"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/pages\/49\/revisions\/1664"}],"up":[{"embeddable":true,"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/pages\/7"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/media\/546"}],"wp:attachment":[{"href":"https:\/\/www.pymblelc.nsw.edu.au\/swimming\/wp-json\/wp\/v2\/media?parent=49"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}